Refund and returns

 

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.

· Returns must be made within 10 days of your receipt date for a refund.

· Merchandise must be in its original, unopened, and unused condition.

· We regret that we do not refund original shipping costs with the return.

· Please note on the front side of your receipt or packing slip the reason for your return.

· Please mail your return to the following address:
Wellness Concept (M) Sdn. Bhd.

A-G-5, Block Allamanda, 10 Boulevard, Lebuhraya Sprint PJU 6A, Kampung Sungai Kayu Ara, 47400 Petaling Jaya, Selangor.

· You will be responsible for the return shipping & handling charges, which will not be refunded.

· Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.

· Returns will be processed within 1-2 weeks of our office receiving your item.

· Only products purchased on https://www.wellnessconcept.com.my/ may be accepted for a return. Items purchased from another retail store location or website must be returned to the original place of purchase.

· Please contact customer service with any questions by email at info@wellnessconcept.com.my.

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